Service Portal

Child Care Placement

awo lifebalance provides expert and confidential advice on all aspects of child care.

Upon request, you can take advantage of the following services, among others:

• Assistance in finding spots at daycare centers,
• Placement services for child care providers and nannies,
• Childcare for your children in the event of a last-minute cancellation of regular childcare,
• Individual and group support during professional development training and business trips.

Emergency Services in the Field of Nursing Care

You can use the care services for your family member who requires care in the event of a short-term interruption in regular care, during training sessions, business trips, or mandated overtime, provided that a care level has already been confirmed.

Special Services for Young Professionals, Trainees, and Master’s Students

awo lifebalance provides expert advice and assistance regarding regular care options for family members in need of care, e.g.,

• Ways to make it easier to balance caregiving and work.
• Benefits and Financing Options Under Long-Term Care Insurance
• Care Assessment and Care Level
• Outpatient or inpatient care options (outpatient nursing services, nursing homes, etc.)
• Home Care (Care Aids, In-Home Emergency Call Systems, etc.)
• Advance planning (living will, power of attorney, etc.) as well as
• Ways to make it easier to balance caregiving and work.

The Federal Employment Agency’s Work-Life Balance Service can be reached via the toll-free hotline at 0800 296 5005 during the following hours:

• Call the free awo lifebalance hotline: 0800 296 5005
• To process your request, we will first ask for your personal information, employee ID number, and department number.
• In addition, we need the completed and signed application form to process your request.
• Please send the form to awo lifebalance as soon as possible
  Scan and email to hotline@awo-lifebalance.de or
  by fax to 0180 1 296 329*
• Once we receive the form, a staff member from the appropriate awo lifebalance counseling center will contact you by phone or email to discuss your concerns.

Our hotline team is happy to help you!

Your employer covers the costs of counseling and job placement. You are responsible for paying the actual costs of emergency child care and emergency nursing care arranged through the program, individual child care and nursing care, and self-organized vacation care; these costs may be reimbursed in full or in part by your employer afterward as part of a personal credit budget.

For group child care arranged for work-related reasons (training, work-related events, overtime, and business trips), your employer will cover the costs up to a maximum of €4,000.00 per year.

For young professionals, students, and trainees, the following generally applies: All costs for information, counseling, and placement are covered. Your employer also covers the costs of necessary and additional childcare for the children of junior staff during periods relevant to their training that take place outside the training department, for students during on-campus semesters or on-campus phases, and for trainees throughout the entire duration of the trainee program.

Note

If you use short-term child care and nursing care or individualized child care and nursing care, you must pay the cost of €34.00 (childcare/elder care) per hour (all prices include 19% VAT; changes to the VAT rate will be reflected accordingly). You will be billed for the costs by awo lifebalance. You are responsible for the full cost of self-organized vacation care. If applicable, you can have your Internal Service staff reimburse you for these costs within the limits of your personal credit budget. For more information, please contact your internal service staff.

Share of Cancellation Costs

If you cancel short-term child care, short-term nursing care, or individualized care for your children or relatives in need of care, you will be charged cancellation fees on a sliding scale, which you are responsible for paying. For the exact cancellation policy, please refer to the document titled “Care Agreement” under the “Forms for Download” section.

If you cancel group child care, you will be charged a flat-rate cancellation fee of €40.00. The decision regarding your cancellation fee is the sole responsibility of the Internal Personnel Services department. For more information, please contact your assigned Internal HR representative.

Tax and Social Security Obligations

The childcare costs covered by your employer are generally subject to income tax and social security contributions. Short-term childcare expenses incurred for work-related reasons are exempt from income tax and social security contributions up to a limit of €600.00 (Section 3, No. 34a, letter b of the Income Tax Act (EStG)). Any childcare costs exceeding this amount must be added to the salary as a non-cash benefit. Benefits for vacation care of school-age children are subject to full tax and social security contributions without any exemption limit. For more detailed information, please contact your IS staff member.

• Application for Child Care Placement – Individual Support
• Application for Emergency Child Care – Individual Support
• Application for Group Child Care
• Application for Emergency Care Placement
• Request for Consultation / Referral for Nursing Care (Entry-Level Staff)
• Privacy Policy
• Care Services Agreement Form
• Information Sheet on the Cancellation Fee Policy

Marketing

• Flyer (accessible version)
• Flyer (Print Template)
• Plaklat (accessible reading version)
• Poster (print-ready file)