Privacy Policy

1. Introduction

The following information is intended to provide you, as a “data subject,” with an overview of how we collect, use, and process your personal data, as well as your rights under data protection laws. If you wish to use specific services offered by our company through our website, the processing of personal data is required. If there is no legal basis for such processing, we generally obtain your consent.

The processing of personal data—such as your name, address, or email address—is always carried out in accordance with the General Data Protection Regulation (GDPR) and in compliance with the country-specific data protection regulations applicable to awo lifebalance GmbH .

Information on Protecting Your Data

As the data controller, we have implemented numerous technical and organizational measures to ensure the most comprehensive protection possible for the personal data processed through this website. Nevertheless, Internet-based data transmissions can, in principle, have security vulnerabilities, so absolute protection cannot be guaranteed. For this reason, you are free to provide us with personal data through alternative means, such as by phone or mail.

You, too, can take simple and easy-to-implement steps to protect yourself against unauthorized access to your data by third parties. Therefore, we would like to take this opportunity to provide you with some tips on how to keep your data secure:

Protect your account (login, user account, or customer account) and your IT system (computer, laptop, tablet, or mobile device) with strong passwords.
Only you should have access to the passwords.
Make sure you always use your passwords for only one account (login, user account, or customer account).
Do not use the same password for different websites, applications, or online services.
This is especially important when using IT systems that are accessible to the public or shared with others: You should always log out after each session on a website, in an application, or on an online service.

Passwords should be at least 10 characters long and chosen so that they cannot be easily guessed. Therefore, they should not contain common everyday words, your own name, or the names of relatives, but rather a combination of uppercase and lowercase letters, numbers, and special characters.

2. Data Controller

The controller within the meaning of the GDPR is:

awo lifebalance GmbH

Eastend Tower, 245 Otto-Brenner-Straße, 33604 Bielefeld

Phone: 0521 5577050

Fax: 0521 557705150

Email: info(at)awo-lifebalance.de

Representative of the data controller: Karin Esch

3. Data Protection Officer

You can contact the Data Protection Officer as follows:

Carsten Knoop

Phone: 05221 87292-01

Fax: 05221 87292-49

Email: datenschutz(at)awo-lifebalance.de

If you have any questions or suggestions regarding data protection, you can contact our Data Protection Officer directly at any time.

4. Definitions

This Privacy Policy is based on the terminology used by the European legislators and regulators when enacting the General Data Protection Regulation (GDPR). Our privacy policy is intended to be easy to read and understand for the general public as well as for our customers and business partners. To ensure this, we would like to explain the terminology used in advance.

In this Privacy Policy, we use the following terms, among others:

1. Personal Data

Personal data refers to any information relating to an identified or identifiable natural person. A natural person is considered identifiable if that person can be identified, directly or indirectly—in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more specific characteristics that reflect the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

2. Affected Person

A data subject is any identified or identifiable natural person whose personal data is processed by the data controller (our company).

3. Processing

Processing means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, distribution, or any other form of disclosure, as well as the alignment or combination, restriction, erasure, or destruction of such data.

4. Restriction of Processing

Restriction of processing refers to the marking of stored personal data with the aim of limiting its future processing.

5. Profiling

Profiling is any form of automated processing of personal data that consists of using such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that person’s work performance, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements of that natural person.

6. Pseudonymization

Pseudonymization is the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures that ensure the personal data is not attributed to an identified or identifiable natural person.

7. Data Processor

A processor is a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller.

8. Recipient

A recipient is a natural or legal person, public authority, agency, or other body to whom personal data is disclosed, regardless of whether or not that entity is a third party. However, authorities that may receive personal data in connection with a specific investigative mandate under Union law or the law of the Member States are not considered recipients.

9. Third

A “third party” is a natural or legal person, public authority, agency, or other entity other than the data subject, the controller, the processor, and the persons authorized to process the personal data under the direct responsibility of the controller or the processor.

10. Consent

Consent means any freely given, specific, informed, and unambiguous indication of the data subject’s wishes, expressed in the form of a statement or other unambiguous affirmative action, by which the data subject indicates that he or she consents to the processing of personal data relating to him or her.

11. Right to Object under Article 21 of the GDPR

You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you that is based on Article 6( 1(a). e (data processing in the public interest) or f (data processing based on a balancing of interests) of the GDPR, to object.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims.

In certain cases, we process personal data for the purpose of direct marketing. You may object at any time to the processing of your personal data for the purpose of such advertising. This also applies to profiling, to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, we will no longer process your personal data for those purposes.

In addition, you have the right to object, on grounds relating to your particular situation, to the processing of your personal data that we carry out for scientific or historical research purposes or for statistical purposes in accordance with Article 89( 1. Under the GDPR, an individual has the right to object to such processing, unless such processing is necessary for the performance of a task carried out in the public interest.

In connection with the use of information society services, notwithstanding Directive 2002/58/EC, you are free to exercise your right to object through automated means that use technical specifications.

12. Withdrawal of Consent Under Data Protection Law

You have the right to withdraw your consent to the processing of personal data at any time, effective for the future.

13. Filing a Complaint with a Regulatory Authority

You have the right to file a complaint with a data protection supervisory authority regarding our processing of personal data.

5. Legal Basis for Processing

Art. 6, para. 1(a). The GDPR serves as the legal basis for our company’s processing activities in which we obtain consent for a specific processing purpose.

If the processing of personal data is necessary for the performance of a contract to which you are a party—as is the case, for example, with processing operations required for the delivery of goods or the provision of other services or consideration—then the processing is based on Article 6( 1(a). b GDPR. The same applies to processing operations that are necessary to carry out pre-contractual measures, such as in cases of inquiries about our products or services.

If our company is subject to a legal obligation that requires the processing of personal data—such as to comply with tax obligations—the processing is based on Article 6, paragraph 1(a). c GDPR.

In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were injured on our premises and, as a result, his or her name, age, health insurance information, or other vital information had to be disclosed to a doctor, a hospital, or other third parties. In that case, the processing would be based on Art. 6, para. 1(a). are based on the GDPR.

Ultimately, processing operations could be based on Art. 6, para. 1(a). are based on the GDPR. This legal basis applies to processing operations that are not covered by any of the aforementioned legal bases, provided that the processing is necessary to safeguard a legitimate interest of our company or a third party, unless the interests, fundamental rights, and fundamental freedoms of the data subject take precedence. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislature. In this regard, he took the view that a legitimate interest could be presumed if you are a customer of our company (Recital 47, Sentence 2 of the GDPR).

6. Additional Information on Other Data Processing Activities

As a company, we process personal data not only on our website but also in many other processes. In order to provide you, as the data subject, with as much detailed information as possible regarding these processing purposes, we have compiled this information here for the following processing activities, thereby fulfilling our legal obligations to provide information in accordance with Articles 12–14 of the GDPR:

• Privacy Notice Regarding the Handling of Applicant Data

• Privacy Information Regarding the Handling of Contacts and Communication Partners

• Privacy Policy Regarding Our Interactions with Customers and Suppliers

If you need further information that is not provided here or in the detailed privacy policy below, please feel free to contact our Data Protection Officer.

7. Technology

7.1 SSL/TLS Encryption

To ensure the security of data processing and to protect the transmission of confidential information—such as orders, login credentials, or contact requests—that you send to us as the operator, this site uses SSL or TLS encryption. You can tell that a connection is encrypted by the fact that the browser’s address bar displays “https://” instead of “http://,” and by the padlock icon in your browser’s address bar.

If SSL or TLS encryption is enabled, the data you send to us cannot be intercepted by third parties.

7.2 Data Collection When Visiting the Website

When you use our website solely for informational purposes—that is, if you do not register or otherwise provide us with information—we collect only the data that your browser transmits to our server (in so-called “server log files”). Every time you or an automated system accesses a page on our website, our website collects a range of general data and information. This general data and information is stored in the server’s log files. The following can be recorded:

1. browser types and versions used,

2. the operating system used by the accessing system,

3. the website from which a connecting system accesses our website (known as a “referrer”),

4. the subpages accessed via an accessing system on our website,

5. the date and time of a visit to the website,

6. an Internet Protocol (IP) address,

7. The Internet service provider of the accessing system.

When using this general data and information, we do not draw any conclusions about your identity. Rather, this information is needed in order to

1. to deliver the content of our website accurately,

2. to optimize the content of our website and the advertising for it,

3. to ensure the continued functionality of our IT systems and the technology behind our website, as well as

4. to provide law enforcement agencies with the information necessary for criminal prosecution in the event of a cyberattack.

We therefore analyze this collected data and information both for statistical purposes and to enhance data protection and data security within our company, with the ultimate goal of ensuring an optimal level of protection for the personal data we process. The data from the server log files is stored separately from any personal data provided by a data subject.

The legal basis for data processing is Article 6, paragraph 1 p. 1, subparagraph f GDPR. Our legitimate interest is based on the purposes for data collection listed above.

8. Cookies

8.1 General Information About Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your device and do not contain viruses, Trojans, or other malware.

The cookie stores information that is specific to the device being used. However, this does not mean that we thereby obtain direct knowledge of your identity.

The use of cookies serves, on the one hand, to make your experience with our website more enjoyable. For example, we use so-called session cookies to recognize that you have already visited certain pages on our website. These are automatically deleted once you leave our site.

In addition, we use cookies to collect statistical data on the use of our website and to analyze this data in order to optimize our offerings for you. These cookies allow us to automatically recognize that you have visited our site before when you return. These cookies are automatically deleted after a specified period of time.

The data processed by cookies is used for the purposes stated to protect our legitimate interests and those of third parties pursuant to Article 6( 1 p. 1, subparagraph Required under the GDPR.

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that a notification always appears before a new cookie is created. However, completely disabling cookies may prevent you from using all the features of our website.

Here, you can change your cookie settings at any time and revoke any consent you have previously given, effective for the future:

Change cookie settings and view cookie details:

We use cookies on our website. Some of them are essential, while others help us improve this website and your experience.

Here is an overview of all the cookies we use. You can give your consent to entire categories or view additional information to select only specific cookies.

9. Content on Our Website

9.1 Processing of Personal Data from Web Forms

When you contact us (e.g., via the contact form or by email), we collect personal data. The data collected when using a contact form is specified in the respective contact form. This data is stored and used solely for the purpose of responding to your inquiry, contacting you, and handling the related technical administration. The legal basis for processing the data is our legitimate interest in responding to your inquiry pursuant to Art. 6, para. 1(a). f GDPR. If the purpose of contacting you is to enter into a contract—including for content made available for download—the additional legal basis for the processing is Article 6( 1(a). b GDPR. Any additional use for advertising purposes is based on your consent in accordance with Art. 6, para. 1(a). a GDPR.
Your data will be deleted once your request has been fully processed; this occurs when the circumstances indicate that the matter in question has been fully resolved and provided that there are no legal retention requirements to the contrary.

9.2 Application Management / Job Board

We collect and process applicants’ personal data for the purpose of handling the application process. Processing may also be carried out electronically. This is particularly the case when an applicant submits the relevant application materials to us electronically, for example, via email or through a web form on our website. If we enter into an employment contract with a candidate, the data provided will be stored for the purpose of administering the employment relationship in accordance with applicable laws. If we do not enter into an employment contract with the applicant, the application documents will be automatically deleted two months after notification of the rejection decision, provided that no other legitimate interests on our part preclude such deletion. Other legitimate interests in this context include, for example, the burden of proof in proceedings under the General Equal Treatment Act (AGG).

In this regard, data processing is carried out solely on the basis of our legitimate interest pursuant to Art. 6( 1(a). f GDPR.

10. Newsletter

On our website, you have the option to subscribe to our company’s newsletter. The personal data provided to us when subscribing to the newsletter is determined by the form used for this purpose.
We keep our customers and business partners informed about our offerings at regular intervals through a newsletter. You can generally only receive our company’s newsletter if

1. You have a valid email address and

2. You have signed up to receive the newsletter.

For legal reasons, a confirmation email will be sent to the email address you provided when you first subscribed to the newsletter, using the double opt-in process. This confirmation email is intended to verify that you, as the owner of this email address, have authorized receipt of the newsletter.

When you subscribe to the newsletter, we also store the IP address assigned by your Internet service provider (ISP) to the device you were using at the time of registration, as well as the date and time of registration. Collecting this data is necessary to be able to trace any (potential) misuse of your email address at a later date and therefore serves to protect us legally.

The personal data collected when you sign up for the newsletter will be used exclusively to send you our newsletter. In addition, newsletter subscribers may be notified by email if this is necessary for the operation of the newsletter service or for registration purposes, as might be the case with changes to the newsletter offerings or changes in technical conditions. Personal data collected as part of the newsletter service will not be disclosed to third parties. You can unsubscribe from our newsletter at any time. You may revoke at any time the consent you have given us to store your personal data for the purpose of sending you our newsletter. Each newsletter contains a link that allows you to withdraw your consent. You also have the option to unsubscribe from the newsletter at any time directly on our website or to notify us of your decision in another way.

The legal basis for data processing for the purpose of sending the newsletter is Article 6, paragraph 1(a). a) GDPR.

11. Web Analytics

11.1 Google Analytics

On our websites, we use Google Analytics, a web analytics service provided by Google Ireland Limited (https://www.google.de/intl/de/about/) (Gordon House, Barrow Street, Dublin 4, Ireland; hereinafter “Google”). In this context, pseudonymized usage profiles are created and cookies are used (see the “Cookies” section). The information generated by the cookie about your use of this website, such as

1. Browser type/version,

2. operating system used,

3. Referrer URL (the previously visited page),

4. Hostname of the accessing computer (IP address),

5. Time of the server request,

are transmitted to a Google server in the United States and stored there. The information is used to analyze website usage, to compile reports on website activity, and to provide other services related to website and Internet usage for the purposes of market research and to tailor the design of these web pages to user needs. This information may also be disclosed to third parties if required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be combined with other data held by Google. The IP addresses are anonymized so that they cannot be traced back to specific users (IP masking).

You can prevent cookies from being installed by adjusting your browser settings accordingly; however, please note that in this case, you may not be able to use all of this website’s features to their full extent.

We use Google Analytics to optimize our website and tailor it to users’ needs. This constitutes a legitimate interest within the meaning of Article 6( 1(a). f GDPR.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de).

As an alternative to the browser add-on—especially for browsers on mobile devices—you can also prevent Google Analytics from collecting data by clicking the following link: Disable Google Analytics. An opt-out cookie will be set to prevent your data from being collected in the future when you visit this website. The opt-out cookie applies only to this browser and only to our website, and is stored on your device. If you delete the cookies in this browser, you will need to set the opt-out cookie again.

For more information on data protection in connection with Google Analytics, see, for example, the Google Analytics Help Center (https://support.google.com/analytics/answer/6004245?hl=de).

12. Partner and Affiliate Programs

12.1 DoubleClick

This website contains components from DoubleClick by Google. DoubleClick is a brand of Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) under which specialized online marketing solutions are marketed to advertising agencies and publishers.

DoubleClick by Google transmits data to the DoubleClick server with every impression, as well as with clicks or other activities. Each of these data transfers triggers a cookie request to your browser. If the browser accepts this request, DoubleClick places a cookie on your computer. The purpose of this cookie is to optimize and display advertisements. Among other things, the cookie is used to serve and display ads relevant to users, as well as to generate reports on advertising campaigns or to improve them. In addition, the cookie is used to prevent the same ad from appearing multiple times.

DoubleClick uses a cookie ID that is required to carry out the technical process. For example, the cookie ID is required to display an advertisement in a browser. DoubleClick can also use the cookie ID to track which ads have already been displayed in a browser in order to prevent duplicate ad placements. In addition, the cookie ID enables DoubleClick to track conversions.

A DoubleClick cookie does not contain any personal information. However, a DoubleClick cookie may contain additional campaign identifiers. A campaign ID is used to identify the campaigns you have already been exposed to.

Each time you visit one of the individual pages on this website—which is operated by us and on which a DoubleClick component has been integrated—the respective DoubleClick component prompts the web browser on your IT system to transmit data to Google for the purposes of online advertising and commission billing. As part of this technical process, Google receives data that it also uses to generate commission statements. Among other things, Google can track which links on our website you have clicked on.

You can prevent DoubleClick and our website from setting cookies at any time by adjusting the settings in your web browser. In addition, cookies that have already been set can be deleted at any time using a web browser or other software programs.

We use DoubleClick to ensure a convenient and user-friendly experience on our website. This constitutes a legitimate interest within the meaning of Article 6( 1(a). f GDPR.

For more information and to view DoubleClick by Google’s privacy policy, visit www.google.com/intl/de/policies/.

13. Plugins and Other Services

13.1 Google Tag Manager

This website uses Google Tag Manager, a cookie-free domain that does not collect any personal data.

This tool allows you to implement “website tags” (i.e., keywords embedded in HTML elements) and manage them through a user interface. By using Google Tag Manager, we can automatically track which button, link, or personalized image you have actively clicked on, and can then determine which content on our website is of particular interest to you.

The tool also triggers other tags, which may in turn collect data. Google Tag Manager does not access this data. If you have disabled tracking at the domain or cookie level, this setting will apply to all tracking tags implemented using Google Tag Manager.

We use Google Tag Manager to ensure a convenient and easy user experience on our website. This constitutes a legitimate interest within the meaning of Article 6( 1(a). f GDPR.

14. Your Rights as a Data Subject

14.1 Right to Confirmation

You have the right to request confirmation from us as to whether personal data concerning you is being processed.

14.2 Right of Access, Art. 15 of the GDPR

You have the right to receive, at any time and free of charge, information from us regarding the personal data we have stored about you, as well as a copy of that data.

14.3 Right to Rectification, Art. 16 of the GDPR

You have the right to request the correction of inaccurate personal data concerning you. Furthermore, the data subject has the right to request that incomplete personal data be completed, taking into account the purposes of the processing.

14.4 Erasure, Art. 17 of the GDPR

You have the right to request that we delete your personal data without delay, provided that one of the grounds specified by law applies and the processing is not necessary.

14.5 Restriction of Processing, Art. 18 of the GDPR

You have the right to request that we restrict the processing of your personal data if any of the legal requirements are met.

14.6 Data Portability, Art. 20 of the GDPR

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller—to whom the personal data was provided—without hindrance from us, provided that the processing is based on consent pursuant to Art. 6, para. 1(a). a GDPR or Art. 9, para. 2 lit. a) the GDPR or a contract pursuant to Article 6( 1(a). b is based on the GDPR and the processing is carried out using automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Furthermore, when exercising your right to data portability pursuant to Article 20, paragraph 1. Under the GDPR, the right to have personal data transmitted directly from one controller to another, provided that this is technically feasible and does not infringe upon the rights and freedoms of others.

14.7 Right to Object under Article 21 of the GDPR

This also applies to profiling based on these provisions within the meaning of Article 4(4) of the GDPR.

In addition, you have the right, for reasons arising from your particular situation, to object to the processing of your personal data that we carry out for scientific or historical research purposes or for statistical purposes in accordance with Article 89( 1. Under the GDPR, an individual has the right to object to such processing, unless such processing is necessary for the performance of a task carried out in the public interest.

14.8 Withdrawal of Consent Under Data Protection Law

You have the right to withdraw your consent to the processing of personal data at any time, effective for the future.

14.9 Filing a Complaint with a Regulatory Authority

You have the right to file a complaint with a data protection supervisory authority regarding our processing of personal data.

15. Routine Storage, Deletion, and Blocking of Personal Data

We process and store your personal data only for the period necessary to fulfill the purpose of storage or as required by the laws to which our company is subject.

If the purpose of storage no longer applies or a required retention period expires, the personal data will be routinely blocked or deleted in accordance with legal requirements.

16. Retention Period for Personal Data

The criterion for the duration of personal data storage is the applicable statutory retention period. Once the retention period has expired, the relevant data will be routinely deleted, provided it is no longer necessary for the performance or initiation of a contract.

17. Validity and Changes to the Privacy Policy

This Privacy Policy is currently in effect and is dated January 2024.

As we continue to develop our website and services, or due to changes in legal or regulatory requirements, it may become necessary to amend this Privacy Policy. You can view and print the current privacy policy at any time on this website: https://www.awo-lifebalance.de/datenschutz.

This privacy policy was created with the help of the data protection software: audatis MANAGER.

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