Anyone who wishes to receive long-term care services for the first time must submit an application to the health insurance provider or private health insurance company of the person in need of care. The application is then forwarded to the appropriate long-term care insurance fund. This can also be done by phone. You will then be sent the appropriate forms. This form must be completed and signed by the person in need of care or by an authorized representative.

If your family member is already receiving similar benefits from the workers’ compensation insurance association, the pension office, or the social services office, you should submit copies of those documents along with the application. This will help us process your application more quickly.

Long-term care insurance providers are required to offer personalized long-term care counseling to both the insured person and their family members. If desired, the consultation can also take place at home. In addition, your nearest care center can also provide assistance. A care resource center is a neutral, free point of contact for people in need of care and their family members, offering advice on all matters related to care, long-term care insurance benefits, and support services.

After you have submitted the application to the long-term care insurance fund, the Medical Service will contact you to schedule an appointment for the assessment. You must ensure that communication in German is possible. Otherwise, in addition to translators, friends or family members are also permitted to assist with the translation. The review will then generally take place within 20 days. If it takes too long, it’s best to call the Medical Service and explain your situation.