{"id":6895,"date":"2025-10-30T09:24:12","date_gmt":"2025-10-30T08:24:12","guid":{"rendered":"https:\/\/awo-lifebalance.de\/faq\/"},"modified":"2026-07-06T11:55:29","modified_gmt":"2026-07-06T09:55:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/awo-lifebalance.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FAQ \u2013 Frequently Asked Questions<\/h1>\n\n\n\n

Do you have general questions about awo lifebalance and would like to learn more about what it offers? First, select the appropriate target audience:<\/p>\n\n\n\n

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Employer<\/a><\/div>\n\n\n\n
Employees<\/a><\/div>\n\n\n\n
Applicant<\/a><\/div>\n<\/div>\n<\/div>\n\n
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For Employers<\/h2>\n\n\n\n
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What are the benefits of awo lifebalance for me? How can awo lifebalance help me balance work and personal life?<\/summary>\n

With awo lifebalance, you can offer your employees a wide range of counseling and support services to help them balance their work and personal lives. With this offer, you can enhance your appeal as an employer, gain an advantage in attracting and retaining valuable skilled workers, reduce absenteeism, and improve your employees’ motivation and v. m. And all from a single source!<\/p>\n<\/details>\n\n\n\n

Does Lifebalance serve only certain industries?<\/summary>\n

No, awo lifebalance offers its services to all interested employers. Whether you work in the private sector, are a government agency, or an SME, you can sign up for your personalized service package at awo lifebalance.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

Does awo lifebalance offer customized service packages?<\/summary>\n

Yes, you can customize your service package from our offerings to suit your individual needs. We’d be happy to advise you on this.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

Is this offer available throughout Germany?<\/summary>\n

Yes, awo lifebalance offers all of its services throughout Germany. Their employees call a central hotline and are referred to the appropriate regional counseling services. They are thoroughly familiar with the specific offerings and local conditions.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

Does awo lifebalance work exclusively with AWO services and facilities, or does it also collaborate with other organizations?<\/summary>\n

awo lifebalance operates independently of any specific provider; in other words, our expert advisors provide guidance and research the most suitable programs for your employees from various providers and are not tied to the AWO.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

How can my employees access awo lifebalance?<\/summary>\n

The initial contact is always made through the awo lifebalance central hotline. You can contact them by phone, email, fax, or mail. The hotline will then forward the inquiry to the appropriate regional counseling service.<\/p>\n<\/details>\n\n\n\n

How can I let my employees know about the services we offer?<\/summary>\n

We support you in your internal corporate communications with customized print materials (flyers, posters, or business-card-sized information sheets), online information (online portal), and in-person events such as information booths and presentations, for example, at your internal events. Of course, we can also advise you on other internal campaigns, tailoring our approach to your internal corporate communications.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

What are the hours of operation? Is awo lifebalance also available on Fridays and on the weekend?<\/summary>\n

Our hotline is available Monday through Friday from 8:00 a.m. to 8:00 p.m. Outside of these hours, as well as on weekends and holidays, our emergency hotline is available.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

In which languages is this offer available?<\/summary>\n

We provide counseling to your employees in German and English. Our online information portals and print media are also available in two languages.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

Do my employees have different points of contact who handle their requests?<\/summary>\n

No, even after a case is referred to a specialized counseling service, one person remains responsible for your employees from the beginning to the end of the case. As a rule, no change takes place.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

How are anonymity and data protection ensured?<\/summary>\n

<\/p>

Of course, we treat all personal information as confidential. We do not share personal data with employers or third parties. Data is always processed in accordance with the General Data Protection Regulation (GDPR) and in compliance with the country-specific data protection regulations applicable to awo lifebalance GmbH. Data is stored only for as long as necessary for internal processing.<\/p>

All personal and case-related data is stored in a secure, highly available data center that operates in accordance with high quality and security standards and is ISO\/IEC 27001:2013 certified.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

Are there any reports?<\/summary>\n

As an employer, you will receive regular anonymous reports showing, for example, the number of cases. Of course, we can work with you to customize the data categories you need for reporting.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

Why doesn’t awo lifebalance offer a database of caregivers that users can search on their own?<\/summary>\n

At first glance, a database offers a convenient way to quickly find a suitable caregiver or housekeeper. However, the individuals listed in such databases are usually unverified, and there is no guarantee that they are qualified and reliable, which would be incompatible with our quality standards.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

Are the caregivers and housekeepers placed by awo lifebalance screened?<\/summary>\n

Yes, awo lifebalance verifies that every caregiver (usually in person) and household helper has the appropriate qualifications. Our internal quality standards form the basis of every inspection. These include a preliminary interview and proof of the required documents. We only place caregivers and housekeepers with your employees who have successfully completed our screening process. When placing private individuals, we also check in advance whether a proper employment relationship on a “minijob” basis can be established. When placing commercial service providers (mostly in the field of household help), we verify whether the individuals we place can provide proof of a proper employment relationship. Please feel free to ask if you would like more information.<\/p>\n\n\n\n

<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n

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For Employees<\/h2>\n\n\n\n
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Am I also eligible to take advantage of the awo lifebalance program?<\/summary>\n

The services offered by awo lifebalance are available only to employees whose employers have entered into a contract with us. If you’re unsure whether you’re eligible for this offer, ask your employer or call our hotline.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

If my employer doesn’t have a contract with you, can I use the service on my own?<\/summary>\n

We can only offer our services to employees whose employers have a contract with awo lifebalance. It is not possible to bill for the services privately or in a similar manner.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

Do I have to pay for these services?<\/summary>\n

If your employer has a contract with awo lifebalance, the counseling and placement services are generally billed through your employer. We would be happy to provide you with details about the specific arrangements. Just call our hotline.<\/p>\n\n\n\n

<\/p>\n<\/details>\n\n\n\n

How can I get the help I need from awo lifebalance?<\/summary>\n

If your employer has authorized you to use the services of awo lifebalance, simply contact our hotline. We will take your inquiry there and forward it to the appropriate specialist advisor. You will then receive the necessary assistance for your request as soon as possible.<\/p>\n\n\n\n

<\/p>\n<\/details>\n<\/div>\n<\/div>\n\n

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For Caregivers and Housekeepers<\/h2>\n\n\n\n
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Am I also eligible to take advantage of the awo lifebalance program?<\/summary>\n

awo lifebalance is always looking for qualified caregivers and housekeepers\u2014either for short-term or regular assignments. We’d be happy to provide you with information about our application process. Contact us directly or check our job board for current job openings. We look forward to receiving your application and will get back to you shortly.<\/p>\n\n\n\n

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To the Job Board<\/a><\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n
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Can’t find the answer you’re looking for?Contact us directly, and we’ll find a solution.<\/h3>\n\n\n\n
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Contact Us Now<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

FAQ \u2013 Frequently Asked Questions Do you have general questions about awo lifebalance and would like to learn more about what it offers? First, select the appropriate target audience: For Employers For Employees For Caregivers and Housekeepers Can’t find the answer you’re looking for?Contact us directly, and we’ll find a solution.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gbbc_assigned_page":"","_gbbc_link_title":"","footnotes":""},"class_list":["post-6895","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/awo-lifebalance.de\/en\/wp-json\/wp\/v2\/pages\/6895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/awo-lifebalance.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/awo-lifebalance.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/awo-lifebalance.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/awo-lifebalance.de\/en\/wp-json\/wp\/v2\/comments?post=6895"}],"version-history":[{"count":2,"href":"https:\/\/awo-lifebalance.de\/en\/wp-json\/wp\/v2\/pages\/6895\/revisions"}],"predecessor-version":[{"id":6897,"href":"https:\/\/awo-lifebalance.de\/en\/wp-json\/wp\/v2\/pages\/6895\/revisions\/6897"}],"wp:attachment":[{"href":"https:\/\/awo-lifebalance.de\/en\/wp-json\/wp\/v2\/media?parent=6895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}